Digitalisation for our customers

A picture is worth a thousand words. Visual, data-intensive content becomes ever more important in the use of the Internet. The latter, in turn, represents a major energy source for professional and personal development. Apart from high-performing networks, A1 Telekom Austria Group meets the rapidly rising demand for bandwidth associated to this with a tailored product and service portfolio.

Cloud Services

Thanks to cloud services, customers can reliably evacuate their IT programmes and data to the central servers of external data centres. Customers thereby profit from newly created space, contribute to climate protection, save energy and access protection and can access their data at any time and from anywhere.

In Austria, the A1 Virtual Datacenter stores data in Austrian high-security data centres. Top certifications such as ISO 27001 form the framework of secure storage. Additionally, A1 applies even more rigid internal data protection guidelines. A1 Telekom Austria Group offers business and private customers in Austria as well as CEE Cloud Services. In Bulgaria, Mobiltel’s Business Cloud mainly focusses on the efficient combination of several e-mail accounts and calendar functions. Slovenia’s Si.mobil offers Perfect Office, a comprehensive package that includes services.


Customers expect communication solutions that are readily available and secure. As one of the largest backbone-network operators in the world with 200 nodes in 47 countries, A1 Telekom Austria Group is a trustworthy partner when it comes to fail-safe performance. Certifications such as ISO 9001 of the leased lines (including alarm transmission) or ISO 27001 obtained by Austrian subsidiary A1 make sure the quality management complies with adequately high standards.

In the event of an emergency, the availability of a network can assume great significance. In such cases, A1 Telekom Austria Group deploys specifically trained emergency response teams and subsidiaries help each other, too. They furthermore cooperate closely with the fire brigades, paramedics and the Red Cross. Calling the official emergency telephone numbers is free across the entire Group.

customer benefit

Besides classic contact points such as shops and service lines, A1 Telekom Austria Group employs social media channels such as Facebook, Twitter, Youtube and Google+ to evaluate and, if necessary, improve the quality of products and services from the customers' perspective.

To measure and assess customer satisfaction in its countries of operation, A1 Telekom Austria Group uses Brand Net Promoter Score (Brand NPS) and Touchpoint Net Promoter Score (TNPS). While Brand NPS provides information on the customers' attitudes towards and “emotional attachment” to the respective subsidiary, TNPS measures how satisfied customers are with telephone service, shops and on-line channels. Surveys as well as qualitative interviews, on-line platform analyses and external studies take place as warranted. Results such as these help A1 Telekom Austria Group concluding and implementing product and service optimisation measures to take further substantial steps towards its customers.

Sustainability Report

Evolving sustainably with digitalisation

Sustainability Report 2016/17


Petra Gallaun

Irene Jakobi

Head of CSR
A1 Telekom Austria Group